Support that picks up.
A real person in Soldier Bazar — not a call centre in another city, and not a chatbot. Average WhatsApp reply during shop hours: under four minutes.
Check what your line is really delivering.
Before you complain about speed, three things are worth ruling out — between them they explain about eight of every ten "slow internet" calls we take.
- Test on cable, not Wi-Fi. A 100 Mbps line through a wall two rooms away will read 20. Plug into the router with a CAT6 cable first.
- Close everything else. One phone backing up photos in the background will eat the whole test.
- Check the router's age. Routers older than about four years often cannot pass more than 40 Mbps regardless of the line behind them.
Still short of what you pay for? Send us the screenshot on WhatsApp. We run a line test from our end and, if the fault is ours, an engineer is dispatched the same day.
Send Me a Line TestUses about 6 MB of data. Test on Wi-Fi if you are on a metered package.
Pay your bill.
Bills generate on the 1st and are due by the 10th. You get an SMS and a WhatsApp reminder — we never disconnect without warning you first.
Mobile wallets
Bank transfer & other options
- Bank transfer. Meezan Bank and HBL accounts available. Use your customer ID as the reference so it posts automatically.
- Cash collection. Our rider collects from your door on request, anywhere we have coverage, at no extra charge.
- At the shop. Walk in to Shop # 6, Soldier Bazar No. 3 between 11 AM and 10 PM and pay at the counter.
- Card. Debit and credit cards accepted at the counter and via a secure payment link on request.
Check the ONU lights
PON and LOS are the two that matter. Steady green PON with LOS off means the fiber is fine and the problem is inside your home.
Red or blinking LOS?
That is a broken or unplugged fiber. Check the thin white cable at the wall — then call us, because we need to come out.
Power cycle properly
Unplug the ONU and the router. Wait a full 30 seconds — not five. Plug the ONU in first, wait for green, then the router.
Still nothing?
Send us a photo of the ONU lights on WhatsApp. We usually diagnose it from the photo before an engineer even leaves the shop.
Register a complaint.
Every complaint gets a ticket number and a named engineer. Response within 30 minutes, resolution within 6 hours for home connections.
Frequently asked questions.
Ten answers that cover almost everything customers call about. If yours isn't here, message us.
Ask on WhatsAppQuestion not answered here?
Message us. A person replies — usually in under four minutes during shop hours.